I checked their website and it indicated that they were open on Sundays. The real nightmare began when I made an appointment to have a flat tire replaced, scheduled for July 30, 2023. I brought my vehicle in for what I thought was a simple tire replacement, but it has turned into never-ending aggravation.

It was clear that they had no interest inproviding a positive customer experience. But thats exactly wehat they did, concictently. They seemed annoyed by me and appeared to be more interested in not having to make things right, and not portraying the business in a negative light, than helping customers. From the moment I contacted them, I was met with indifference and condescension from the staff. First and foremost, the customer service at this place is abysmal. Title: Avoid This Auto Repair Nightmare! I recently had the unfortunate experience of dealing with NTB Tire and Auto Airpark in Gaithersburg, Md.and I cannot emphasize enough how terrible my experience was. I will come back to them for my next tires. Their good deed to me is what customers hope for in every business. These men were professional, responsive, and represented NTB in the highest possible way. They said it was no problem to resolve, wished me good well, and I was off. They quickly removed the one remaining screw holding the cover plate and had me back on the road in less than 10 minutes. A quick check revealed a screw and support bracket had come off, leaving the cover panel hanging. The store was getting ready to close at 6 BUT James, Graham, Gene, and one more person whose name I can't remember, listened to my problem / concern and immediately pulled my car into the service bay. I got off the interstate and pulled into the NTB shop at 5:35 PM on Saturday of the Labor Day weekend. The NTB store on Laskin Road, Virginia Beach, Virginia was excellent / superb! Traveling on the interstate, I hit something and it was dragging under the car.

Ntb national tire and battery